FAQs
How long will it take to get my package?
Delivery time varies depending on the product and its quantity. You can be sure that we will be at your door as soon as possible.
What is your minimum order quantity?
Minimum order quantity depends on the product, you can find the quantities from the product information on our website.
How does your design process work?
Our design process is simple and flexible. We help you with three different options.
1. Select the product, use the user-friendly design panel,
2. Email us your design file.
3. Let us know your brand elements and our design team will help you.
Can I get a sample product?
Yes, sample products can be provided upon request.
Are the products sustainable?
Yes, our products are sustainable.
In which format should I send the design file?
If you are not going to use a custom design panel, you should send your file in PDF format.
Are there templates for product designs?
Yes, size-specific templates are available for product designs.
Can I see the design preview before production?
Yes, we provide you with a 3D* preview of your product before production or even before ordering. *3D viewing is only available for the design panel.
Can I order more quantities than specified on the product pages?
Yes, you can order more quantities than specified on the product pages.
Which choices are effective in pricing?
The selected product and its quantity are effective in pricing. The use of the design panel is completely free and unlimited.
Which payment methods can I use?
We offer credit card and debit card payment methods.
What are the customer service hours?
You can receive customer service support from 09:00 am to 05:00 pm.
How does the return system work?
You have the opportunity to see the design in a 3D panel before giving your approval. The approval is entirely up to you. Once you've approved it, we begin the custom production of your packaging. There won't be any possibility for returns. The product cannot be canceled once it has entered the custom packaging process. This is because it will be entirely tailored to your needs. We are confident that you will love the design, but we advise you to keep this in mind.
How many days is the delivery time?
Delivery time is 3-5 business days from the day of dispatch.
What is the difference between double wall and single wall paper cups?
Double-walled glasses provide insulation, single-walled glasses are standard.
Double-walled paper cups are cups that retain the temperature of the beverage better and heat the outer surface less. This allows hot drinks to be held more comfortably and they do not require an outer sheath. Single-walled paper cups are generally preferred for cold drinks, and an outer cover may be required if used in hot drinks.
How can I order if I don't have a design file?
If you do not have a design file, you can easily place an order with our Custom Design Panel or help assistance.
How to order with a Custom Design panel?
Our design panel is easy and user-friendly. You can start by choosing a product first and then upload your logo file. You can also differentiate your logo or create a design from scratch by using the templates we have prepared for you. It is now very easy to personalize your product and highlight your brand without using any software!